<\/p>\n
Applicable only to accessories replaced by the Company.<\/em><\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n Pursuant to the Hong Kong Buildings Department\u2019s Mandatory Window Inspection Scheme, property owners are required to ensure the structural safety of aluminium windows. The Company\u2019s standard repair services ensure that aluminium windows meet structural safety requirements. However, water leakage issues typically involve the sealing performance of movable window waterproof rubber seals, aluminium window frame waterproof rubber seals, and movable window glass sealant, as well as site environmental factors (such as the building\u2019s external walls or building structure).<\/p>\n The window frame waterproofing works provided by the Company cover only the three items mentioned above that are carried out by the Company. If the customer has not engaged the Company to perform the above leakage-related repairs, any subsequent water leakage arising from such items shall not fall within the Company\u2019s free warranty coverage. Customers are advised to expressly request leakage-related repairs when accepting the service and to confirm that there are no other influencing factors in the site environment.<\/p>\n If hollow drumming (\u7a7a\u9f13) exists on the building\u2019s external walls and has not been properly rectified beforehand, the waterproofing performance will still be affected even after window frame waterproofing works are carried out. The Company hereby states in good faith in advance: while waterproofing works performed under unresolved hollow drumming conditions may improve the leakage situation to a certain extent, the structural voids and water seepage paths caused by hollow drumming will definitely weaken the waterproofing effectiveness and may lead to recurrence of leakage in the future. Such factors fall outside the Company\u2019s scope of works and warranty responsibility. Customers should first address the hollow drumming issues on the external walls in order to achieve more satisfactory waterproofing results. The Company expressly sets out this matter in the warranty terms to protect the rights and interests of both parties.<\/p>\n To protect the rights and interests of both parties, the Company only accepts warranty claims within a reasonable scope. For warranty claims involving water leakage issues, the Company will arrange for technical personnel to conduct an on-site inspection to confirm whether the leakage is caused by the Company\u2019s works. If the inspection confirms that the problem falls outside the warranty coverage (including cases where the Company\u2019s leakage-related repair works were not carried out, where the issue is caused by site environmental factors, or where it is affected by hollow drumming on the external walls), the Company will not provide free warranty service, and the customer shall bear the relevant repair costs.<\/p>\n If the matter falls outside the warranty coverage, the Company will not provide free warranty service.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ 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column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”6%” bottom_padding=”6%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][vc_column_inner column_padding=”padding-2-percent” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”left-right” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” enable_animation=”true” animation=”fade-in” animation_easing=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_gradient_text heading_tag=”h4″ color=”extra-color-gradient-2″ gradient_direction=”horizontal” text=”Have any warranty issues? Feel free to contact us.” margin_bottom=”10″][vc_custom_heading text=”EJW offers 5-Year Peace of Mind Warranty” font_container=”tag:h2|font_size:48|text_align:center|line_height:52px” use_theme_fonts=”yes” css_animation=”fadeInUp” css=””][divider line_type=”No Line” custom_height=”10″][nectar_btn size=”jumbo” button_style=”regular” button_color_2=”extra-color-gradient-2″ icon_family=”default_arrow” url=”tel:23642958″ text=”Contact Us Now” css_animation=”zoomIn” margin_top=”30″][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":" [vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ffffff” scene_position=”center” top_padding=”12%” bottom_padding=”8%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default”…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-2224","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/pages\/2224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/comments?post=2224"}],"version-history":[{"count":0,"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/pages\/2224\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hkejw.com\/en\/wp-json\/wp\/v2\/media?parent=2224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Scope of Warranty Coverage<\/h2>\n
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Exclusions from Warranty Coverage<\/h2>\n
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Special Notes on Water Leakage Issues<\/h2>\n
Special Attention: Impact of Hollow Drumming (\u7a7a\u9f13) on Waterproofing Effectiveness<\/h3>\n
Warranty Claim Procedure<\/h2>\n